The first review is for the business: Don't go here unless a friend or family member recommends a specific doctor or counselor. This is a large practice with a corporate feel. They want their money. They want it before you're even seen. Sure, I understand if a patient wants to prepay, but don't force me to pay you ahead of time. It's just a tacky way of doing business with a doctor. Their initial exam fee is cheaper than most offices, but don't let them fool you. Their policy is to have a patient return for a follow up within a few weeks. This is where they make up for that low initial exam fee. For a patient who just needs medicine maintenance an immediate followup is not needed and no other practice I have gone to has required this. I will say that the staff were very polite and professional. The second review is for my psychiatrist. This is a special case that Linda B. accepted. I had just moved about 3 hours away, but I really liked her and believed she could and would help me. I started a medicine change and we touched base every few days. Of course I understand the need to get reimbursed so I was willing to pay for a special phone consultation (I appreciate not being charged for each 5 minute call.) The situation got difficult. The medicine change did not go well. Phone conversations were more challenging for a couple days. And she then recommends I find a physician closer to me. We're mid medicine change and I'm not completely stable. And she recommends I find someone else. That is quite unbelievable and unprofessional. She accepted this case. She knew the difficulty. She shouldn't have suddenly decided that this is too challenging. Sure, a little bit of a bone to pick, but I still wouldn't recommend this practice to anyone.
No problem with the place itself, its the level of professionalism of the answering service for the doctors. All around rude and disrespectful to a well astablished patient of many years. I had an appointment with one of my doctors and they called me the other day to reschedule because my doctor was not going to be there that day. It has been over three months I just tried to explain to the answering service how I could go about contacting my doctor for some medicine to get thru until I make an appointment. Very rude disrespectful and hung up on me I am appalled by this service this happened on Friday morning February 10th 2017 at 8:10 am I am so upset I want to take my business elsewhere no one should have to be subjected to this type of service and behavior. And I thought I was the one with the problem. I was treated like I didn't matter.
I've been to many different facilities for counseling and medication management, this is by far the best. It is difficult to get in originally - they are definitely busy - but that is because they do such a fabulous job. The staff has always been helpful and pleasant... and my time with Dr G and Catherine has been so comfortable that I feel like I've been searching for this place since my first diagnosis years ago. For the first time I'm getting the tools to really manage my bi-polar (not just with medication) and I'm discovering how to heal what can be healed and how to be the person I've always wanted to be. The support from Behavioral Health has been invaluable.
Always polite courteous and helpful !
Scheduled an appointment 6 weeks in advance. Received a call a week prior that they had to cancel and reschedule the appointment with someone else. Between taking time off of work (I work full-time, 8-5, M-F) and the preparations on my end, I'm extremely disappointed because when I arrived, signed in, paid the co-payment and went back to sit down, I was called back to the back for an apology that because I was a new patient, the doctor cannot see me. I'm upset because my time and effort was wasted to come see someone only to be told, no. With such a delicate speciality, how would this effect something more severe than my concerns? Do yourself a favor if you are reading this review, go somewhere else.
Center For Behavioral Health Winter Park is a US Hospital based in Winter Park, Florida. Center For Behavioral Health Winter Park is located at 1685 Lee Rd Suite 100, Winter Park, FL 32789, USA.
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