Great location downtown Winter Park. Staff was very friendly. Room was nice and bathroom was clean. Had to get extra towels but room service brought them right to our room.
The Alfond Inn was amazing. It’s owned by the local college in Winter Park and was worlds nicer than the nearby Courtyard. The rooms were extremely clean and comfortable. I had drinks at the bar and found the princes to be reasonable. The check-in process was simple and parking was by valet only. Do yourself a favor and try it, you won’t regret a wonderful night at the Alfond Inn.
We loved the food at Hamilton's Kitchen but the hostess seated other parties that came after us without reservation after we stepped out for few minutes. We ended up waiting 30 more minutes because servers were unavailable when there were so many open seating. When we asked for manager, Chris came over after 10 minutes and did not even apologize but admitted the hostess was new and told us to make reservation. We asked him to place order for shrimp and grits and chicken waffles. He confirmed "grits and CHICKEN WAFFLES" but the server brought waffles without chicken. We asked for manager, but he never showed up. Never received a single apology. I hope the management of the restaurant hires a manager with better listening skills and have some respect for customers.
I never leave bad reviews because I respect the work and time people invest in marking their business successful. It’s a Great hotel. BUT. Absolutely unacceptable customer service. They billed us for 2 extra night when we left the hotel and refused to give us many back. On top of that they charged $70 and couldn’t even explain what it is for!! We have to do a dispute with a bank and get our money back which took tons of time to do. I feel bad for the hotel owners for having such an idiots working there who cannot even give charges explanations. Very unprofessional. Never staying there again.
We enjoyed our stay at The Alfond Inn. The location was wonderful as it was within walking distance of great restaurants and much more on park Avenue. The room was clean, and the turn down service was a nice touch. We enjoyed the art gallery feel of the decor. Dinner st the restaurant on site, Hamiltons was an added benefit as well. We would definitely stay here again.
The Alfond Inn is a US Lodging based in Winter Park, Florida. The Alfond Inn is located at 300 E New England Ave, Winter Park, FL 32789, USA.
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